Answers
Frequently asked questions
Sourcing, machining, verification and commercial terms — the questions maintenance and procurement teams ask us most.
How do I source an obsolete spare part that the OEM no longer supplies?
Search the surplus catalogue first — it holds tens of thousands of new and refurbished parts released from decommissioned plants. If the exact reference is not listed, send the drawing or a sample through the machining request and a verified shop will reverse-engineer and quote a qualified equivalent.
What does it cost to buy from the Indess marketplace?
Buyers pay the listed price. Indess earns a commission on each transaction, which is already included in the price you see — there is no separate buyer fee, subscription or listing charge.
How long does on-demand machining take?
Typical turned and milled parts quote within 48 hours and ship in 10 to 20 working days depending on material, tolerance and finishing. Line-down requests are flagged as critical and routed to shops with available capacity first.
How are suppliers verified?
Every shop applies with its capabilities, certifications, machine list and capacity. Indess reviews the application, checks certifications and only then marks the company verified. Unverified shops cannot quote requests.
Which countries do you serve?
Buyers and suppliers across Europe and Africa, with the head office in Casablanca. Parts ship internationally; logistics and customs documentation are confirmed with each order.
Can I sell my own surplus and obsolete stock?
Yes. Apply as a supplier, and once verified you can list surplus stock with photos, condition and quantity. Indess handles buyer discovery, the enquiry flow and the commercial terms; commission is only charged on completed transactions.
What is asset criticality and why does it drive your pricing?
Criticality ranks each asset by what its failure costs in capital terms, not by purchase price. A cheap part on a Tier 1 asset can carry a six-figure hourly downtime risk, which is why coverage and lead time — not unit price — should decide how you stock and source it.
Do I need an account to browse parts?
No. The surplus catalogue is public. You only need an account, with your company details, to place an order, make an offer or post a machining request.